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Select what has happened?
Could you give us a little more information?
When do you need help
Vehicle location
Do you know where you need to go?
Vehicle information
Contact Information
Please review the information
Select what has happened?
?
Technical problem
In many cases, a mechanic will provide roadside assistance so you can continue your trip
Puncture or a flat tyre
Your car’s tyre will be replaced with a spare or rental tyre. Alternatively, it might be possible to patch the tyre.
Crash or accident
In the event of a crash, the car(s) will be towed to a workshop.
Driven off the road
If there’s no visible damage, we can pull you onto the road so you can continue your trip.
Other reason
Vandalism, fire, the loss of a key or running out of fuel.
Could you give us a little more information?
?
Car isn’t starting
The car stopped while I was driving it
There are other issues with the car, or the indicator lights are on
Does the starter motor run?
Yes
No
Poorly
A knocking or a ticking sound
Are there any indicator lights on?
Yes
No
Please provide more information, in your own words
Which of the following applies
An indicator light is on
Symptom
Please provide more information, in your own words
How did you notice this
?
The tyre became flat while I was driving the car
One tyre is flat, and I noticed it when I was starting the car
I hit something and ended up with a flat tyre
Is the spare tyre in the car
Yes
No
I don’t know
Which of the following applies
?
The car has been driven off the road
The car is stuck
Can you see any damage to the car?
Yes
No
Where are you stuck?
Snow
Sand, mud etc.
What did you crash into
?
Obstacle, tree etc.
Vehicle
Animal
What was it?
A moose or a deer
An other animal
Is the other party being towed?
Yes
No
Other party’s registration number (if known):
Could you give us a little more information?
?
Theft
Vandalism
Fire
Out of fuel
Keys are locked in the car
Keys are lost
Other reason
Is the car running?
Yes
No
Please provide more information, in your own words
Comments (not mandatory)
When do you need help
?
Immediately
I am on the highway and the car will not staying on.
I can wait for few hours
My car is parked in a safe place and I can continue my journey.
I can wait until the evening or tomorrow (not urgent)
My car is for example at home yard.
Vehicle location
?
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Location found
Location search failed
Add a description of the location (eg. a parking garage, a courtyard etc.)
I'm abroad
Comment
Eg. parking garage, courtyard. Anything which could help us find your car.)
Start geolocation
Confirm the location
Refresh
Geolocate
.
Select the destination address
?
Registration number
e.g. ABC-123
Car make and model
E.g. Dacia Duster
Mileage
E.g. 55000
Four-wheel drive
Automatic transmission
The vehicle is owned by a company
Name of the company
The car is tax-deductible
Yes
No
I don’t know
Where are the keys to the vehicle?
Would we be able to get the keys by calling 15 minutes in advance? Are the keys hidden or available at a gas station, store, kiosk etc.?
Contact Information
First name
Last name
Telephone number
Eg. 0401234657, the number we can reach you on.
Please review the information
Description of the situation
Description
When do you need help
desired date
at
Pick-up address
Destination address
Vehicle information
Four-wheel drive:
Automatic transmission:
The car is tax-deductible:
Rental car:
Avaimet
Contact
Name of the company
Name
Telephone number
payment details
Payer
Service provider
REDGO Finland Oy
Malmin kauppatie 8 A
00700 Helsinki
p. 09 37 477 377
asiakaspalvelu@falck.fi
Y-tunnus: 0573845-0
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